Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it was a bit difficult to find a on such a low price. but thanks to the store owner now i’m happier than ever
Comfortable and excellent design
New is amazing! I’m so glad I managed to get it one of the first
What you were looking for!!! Fast shipping! Recommend!
Thanks for discount! I finally get it! Love it so much!
very satisfied with the purchase! excellent goods!
I’m truly happy with the purchase, it offers good value for money
got it for my cousin. no drawbacks noted!
just received, no flaws found
Very cool , I received it in good condition. Thanks to the store!
Very nice , good quality. Thank you very much!
fabulous product quality
Fast and free shipping. Thank you very much!
The scoop is very good, however a bigger a choice of attachable scoops for, small medium or large dogs would be better,having large dogs meant measuring two/three times
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
Have used these to measure my dogs food, and double checked on other scales and they seem very accurate, and they take the guess work out of the dogs dinner portion.
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
A very average product, it’s not very sturdy. The weight measurements for mine are about 10grams off which doesn’t seem a lot but when trying to give a puppy the correct amount it is! And just seems cheap.
I’m happy that now my dog will not be so faaaaat
Good idea, comfortable to grab, easy to measure the norm for a pet, Perfect for the job ! Would recommend to anyone we know with pets .
The measuring cup also auto turns off to conserve energy which I love.
Fits the bill 100%. Decided it didn’t like being dismantled after weighing each meal ( twice a day). Accurate, value for money and arrived as advertised.
Simple, inexpensive and works. Nothing else needs saying. Bought it for weighing the daily dog food allowance.
Good product, handy although not 100% accurate but good for what I needed.
I usually use plastic gloves and my hands to weigh my dogs raw food but I cant get hols of plastic gloves due to c19. This hand held device does the trick but I found and tested that they were 20 to 40 grams out but fine doe what I need and probably wont be buying plastic gloves again as also better for the environment as less plastic. Pleased overall
Highly recommend this product! My cat has a problem with his weihgh and now it is getting better! The cat doesn’t like that now his portion is less but I’m happy because it is better for him!
As far as digital scoops go, this does the job for measuring our dog food. The scoop is easy to scoop and clean. Other reviews mentioned it’s plasticy… can’t help getting away from that as it is plastic. It’s not going to hold a lot of weight but for the size of scoop you wouldn’t be scooping heavy stuff so imagine it will be durable.
Measurement compared with our digital scale within a few grams so good enough for what we need.
This is a great product. I have 3 dogs who all have different food and different amounts. This is so easy, I’ve always used scales before and when we take the dogs in holiday they are bulky and I left the last set. This product is perfect because it just stays in the dog food tub. Love this product.
Perfect for the job. Our dog gets the exact amount of food needed. You just need to add the food slowly as too fast can cause the reading to alter drastically if you’re removing food to lessen the amount needed.Would recommend to anyone we know with pets.
I think a wonderful idea, but sticks. I cannot use the scoop to scoop and weigh, I havs to use another scoop to gently put the dog bisciut in and it seems to get to around 65g and stops, to by pass this I have to press scoop it goes up and then comes back to a weight…but this is mainly for our holidays so that I do not have to take scales with me to weigh my dogs meals!..Love the idea just needs tweaking!..I have lived with a set of digital scales without 75g on for an eternity..I am sure I can givean extra press to vet rhe right weight! As accurate as my salter kitchen scales..once pressed and added or taken food out to get 76g..
Excellent
This is very handy in being able to know the right amount to feed
I purchased this as my vet was concerned that my dog wasn’t eating enough and was loosing weight
She now doing good as to me being able to weigh out her daily portion
I use this for weighing out my dogs food and splitting it up into tubs for breakfast/dinner. I found we were just guessing how much food to give her most of the time and I would forget to get the scales out so this is super easy. Soon getting another pup so it’ll be handy for using for both dogs
We bought it to try and regulate our two dogs food intake . I have to say it has worked very well and both have lost weight accordingly. The scoop is very easy to use and accurate enough for our dried food to be measured – certainly takes the guess work out of how much food to put in their bowls.
So my dog is on a special diet and has to have her food measured out for every meal. This has made life a lot easier. I have tested it by using different scales and it seems to be very accurate.
I’m very happy with this, and it’s a simple yet brilliant idea. Would highly recommend.
It is a cool gadget for pet owners.
I would like to share the tips of precise measurement
①Install them
②Hold balance to turn on
③If it doesn’t show zero ,turn off and hold balance to turn on again,utill it shows zero.
④select unit and measure food.
⑤turn off
All in all，tare it zero before measuing and hold balance.