Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a
Our cat loves this house to sleep in and play in. It is very sturdy, a good value for the price.
C***n
It’s lasted much longer than expected, and is still in good shape.
S***y
Both of my cats love this castle!
V***r
Our cat loves this! She practically lives in it. She plays with the mouse. So glad we got this!
J***e
My cat is loving this house and enjoys sitting in it all the time. I must note that he is a large 14b kitty and just barely fits in it.
M***n
Our cat loves it! We had originally ordered a fluffy bed for our cat; she wouldn’t go near it. But the castle she likes!
G***r
My cats love it ! Makes them feel safe
A***n
This castle is so adorable, spacious and attractive to my cats! For reference, I have two adult cats. One is 17lbs, and the other is 15lbs. Both cats have enough room inside of the house to go all the way in, and to lay on their side. Seems sturdy to be all cardboard, but minus one star for durability, because only time will tell on that feature.
J***b
My cat lives in this thing. It’s been up since last summer and hasn’t collapsed or exploded like others my little fatty has nestled in. He likes to look out at me.
L***a
My kitten loves this castle
F***a
My cat loves her castle!! How cool it is to have a castle for your cat.
S***n
I love this castle, it’s absolutely perfect for a queen, and most important queen Smokey loves it!
T***a
I wanted to give my kitty Gingee, a gift for her birthday. She likes the mouse so much, she played fetch for about fifteen minutes this morning. I was so pleasantly surprised since she usually only brings a toy back three or four times.
S***n
So adorable and fun!
E***d
My Cat loves it. Her purrfect hideaway
D***d
I bought this cat castle as a home base space for our new kitty. Cute, functional, affordable and cats love it.
C***a
This cat castle is adorable!!! My cat loves it.
H***a
I was worried my chonky gal wouldn’t fit. But she has plenty of room to turn around and lay inside. I put it together in 2 minutes. She loves her cardboard scratching pads, so this was a win-win for us. I’ll give it some time to test the sturdiness of it. But ours was reasonably priced, arrived on time and it’s adorable.
O***y
This thing is so cute! Other cats should be jealous.
F***a
My cat loves it! It is a nice size and is easy to put together!
V***r
This castle is absolutely adorable and my cats loved it. That being said, I regret this purchase because my two young, very active cats destroyed it in less than 24 hours.
They had fun while it lasted but I wouldn’t recommend this for active cats!
P***e
My cat loves this and she uses it everyday. I put some catnip in the bottom and she goes crazy.
C***d
The product looks exactly the same as the photo. The quality is excellent. It looks very pretty. My 7 years old cat loves her new home and always sleeps inside, very satisfied with the purchase.
B***y
Good product. Enjoy having it in my house. Not sure how long it will last.
K***n
My cat loved this! It was bigger than I expected, which is good because my cat is pretty chunky and fits inside purrfect! It was very easy to assemble and is very cute! Would definitely recommend it!
A***e
The cats play it all the time! Love it! Perfect size
I***e
My cat loves it! She’s dead asleep when she goes in there. She’s a smaller cat so there’s plenty of room for her. I think it would fit a larger cat too because it looks pretty spacious.
G***e
My cats love their scratch houses, but they don’t last long. However, this house is very well built and has lasted longer than any other house I have. I have 14 cats, so that’s saying something! It’s also large so my big boy of 16lbs can easily fit in it and turn around. It’s used daily. I will definitely plan to purchase more in the future!
H***n
Love this Cat Castle! It’s very roomy, perfect for a well-fed, photogenic, spoiled cat. She loves the open top and catnip (included). I plan on stocking up as the price is great and it’s the only house I’ve found that’s roomy enough for Pancake. Definitely recommend it!
My cat isn’t normal and she HATES beds, this was perfect for her. It’s a decent size too!
J***a
Got this for my two fur babies for their birthday (they’re brothers) and it was a big hit. The only real issue is that it may be too good because now I have to get another one. Though my boys usually have no problem sharing scratchers and toys one of them has become very possessive of this particular scratcher and no longer wants to let his brother use it too. This thing is so cute! Other cats should be jealous.
V***e
I bought this for my 2 year old male cat and he LOVES it. He’ll use the cardboard for his claws, play, and sleep in this thing! He’s his safe space for sure. I did not hang the mouse at the entrance but he plays with it all around the house! One of the best things I’ve gotten for him without a doubt.
It is a nice size to fit in. My cat enjoy the scratching pad inside and like to peek out the windows.
L***y
It’s a really fun idea! With two kittens and one adult cat, it’s still standing 2 months later. What we love: the cats love to play in it, sleep in it, and even fight over it. Scratching base and catnip to sprinkle on it are ingenious! What to know before buying: the cats scratch the sides so it looks beat up, they flip it over so we pick it back up, and they jump over the sides so we reassemble the merlons (tops) every few days.