Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fluffy, comfy, cute just as expected.
Will buy again
Stunning
Wish I’d bought it sooner, can’t imagine my rides without it
Had to buy a second one for my second dog, as they keep fighting over it
Perfect for my lil pup
Amazing product
Washes well, looks cute, great quality
Been searching for a black one for a long time, looks great. Wish it was a bit bigger as my dog’s legs are out when he’s stretching, other than that – awesome
Gave in a try a few months ago, still in good shape
Nice
Great not having to worry about your dog running around in the car
My furry family members love it! Even my baby tried to get into it
Very snuggly
Lovely material
Arrived on time, satisfied so far. Will make an update if something will be off.
Got recommended this product by my fellow dog owners, don’t regret buying it. Looks great, feels nice, easily washable. However, the leather lost its original look after several washes, but that’s not a major problem
Maybe my dog is too active, or maybe the material is off – not sure, but after a few months had to change it due to it not being presentable anymore
Surprised how well the seat worked out, thought it was just a fancy-looking thing to have in your car, but it’s actually quite helpful.
My dog gets scared when we ride for a walk, especially when the speed bumps are on the way, he just jumps from the seat and starts running around the car, causing me to have massive anxiety. Now the problem is gone.
Made my life easier and my dog’s life safer.
Nice quality for the price
Recommend this one, will buy again once mine will wear off.
Had a bit of trouble drying it evenly – the filler is a bit hard to spread after the wash, good otherwise
Great for all pets!
Very good
Awesome product, would buy another one for my other dog
Works great for me and my little Chihuahua, we’re both safely secured in our seats. No more crazy car rides with dogs all over the place.
Loving this product! The best thing about it is it being black: even if it has some dirt, it still looks presentable and you don’t have to wash it over and over again. Also the leather part is easy to wash, but the padding is great as well in that sense.
This is a snuggly soft seat, just perfect for your spoiled princess or prince. My dog just loves jumping in and sitting in this chair.
Perfect fit
Super soft and the perfect size for our puppy. Washes well too!
My dog loves his little car seat. He’s 10 pounds and just settles in comfortably when we get in the car.
If you want your furry baby to be safe in a car – you will like this product. Awesome design, pleasant material, and the customer service – everything’s on point. At first I wasn’t sure how safe it would be for my dog, because there seem to be no safety straps, but my pup is surely secured and we had no safety problems so far. And I recommend buying black one for sure: if you’re lazy like me and don’t want to wash it after 1-2 rides – go for the black. Surprisingly couldn’t find many black ones out there in the market. 5 stars!
This product is PAWsome! I have a small car and my tiny doggie who just cannot sit still while on a car ride. I’ve tried some of the sets but none seem to work: the material was weird, the size was off, the safety was just not there. But this one is just what me and my pup need. The bed fits right into my backseat, and the pup is secured. No more worries for the little one. The material is so fluffy, and the leather looks boujie. It’s super easy to wash, and it returns to its shape quite fast after the wash. Sometimes my dog uses it just as a bed, he seems to fall asleep right away. Totally recommend!
Couldn’t be happier with the purchase! Loving this seat, my dog is obsessed with it too. I’ve had my dog run around the car for such a long time, the pup is just always so excited for a walk he cannot handle car rides even to the nearest dog park. This always caused near-accident situations and I kinda even had anxiety because of that. Now the problem is over! Firstly, it’s so lightweight, easily portable. You don’t have to worry about it losing its shape after washing – just give it a few hours and it’ll be just as new. The design looks reach because of the color choice and combination of fabrics. Easily installed, very secure. Would recommend to buy something with higher walls if you have a bigger dog, but it’s just the perfect size for us.