Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! My pups can’t wait for a walk every time we ride somewhere; they love it so much. Sometimes I bring I home so that they could sleep in it. Would be great of it was a little taller, so that pets could look out of the car.
Loving this, great purchase. Could be a little cheaper, but I guess the quality is worth it.
Honestly I want this seat for myself: it’s super comfy and snuggly, my other pup who has a seat from another brand sometimes fights for this seat.
A bit disappointed with the way the car seat looks and the quality (doesn’t seem very sturdy at all) but my dog likes it. He hates being in the car and I think he feels more secure all snuggled up in the seat. He is 28lb and somehow fits in it.
Good quality. Color was a little darker than expected but the pup jumped right in and took to it well.
Awesome car seat!
I made a bet with my sister to see which room will our dog sleep in the most. My sister was very confident because our dog had been sleeping in her room because he loves the carpet in her room. I decided to purchase this bed to give it shot. Immediately that night, my dog came and has been coming every single night. He absolutely love this bed and is spending all this time on it. He would bring his toy on to the bed as well.
Looks great and is comfy!
This is soft and would be good for an indoor bed if it wasn’t white easily made dirty and unwashable, I guess works fine as a seat too.
Good for my dog he is 16lb. He loves his new bed.
Bought this for a trip to the mountains. Worked out perfect for my 8lb chihuahua but would work fit last her dog too! She slept for 3 hours in it.
Many of the other brands cost twice as much. Can’t imagine what they have that this one doesn’t? My dog has gotten more skittish in the car with age. She started standing up instead of lying down and looked really uncomfortable on trips. This seat is well padded and doesn’t slip around on the seat. As soon as she got it, she was able to lie down and relax.
Very nice and durable small dog bed. It works as advertised. I would recommend as an upgrade, to have the ability to rotate the bed 90 degrees and mount it also. Also a removable fleece cover would be nice. We have added a cheap walmart fleece blanket to ours and the dog loves it.
Bought this for my 3-year-old pug and he just fits in it and he’s quite small so would say it’s more for a toy breed of dog it’s very soft and comfy and it fit perfectly in the back of my fiat 500
I love this seat and so does my Frenchie! It was so easy to put in my car and my Frenchie loved sitting in it. She could see out the window and looked very comfortable sitting in the car. The only complaint is that it smelled weird when I took it out of the vacuum seal but I let it air out for a few days and it lost that smell. I haven’t had to wash it yet but it looks like it will be easy to wash. It feels like a dog bed.
Very cute little sofa, the dog likes this sofa very much, strangely, my little baby also likes this sofa very much.
Would give it 5 starts if it was easier to wash. Otherwise, great purchase!
I think it would be one of the best seats for my lil pup. She loves to snuggle in it during long rides, I think it actually calms her down quite a bit. More security straps would make it perfect, but for now – 4 stars.
First opened the package, the dog ran over to sit on to use it, I found a totov because bought a sofa don’t love me, he is more like a sofa, a day lying on the sofa for a long time, maybe she really like it, feel the dog become lazy, because the sofa is too lovely, I think I will fall in love with this sofa, because I love my dog.
This is a snuggly soft seat, just perfect for your spoiled princess or prince. My dog just loves jumping in and sitting in this chair.
Have had this set for quite a while now, can guarantee you won’t regret buying this. The only thing I’m not satisfied with is that it’s a bit hard for the set to come back to its original shape after the washing, but it’s fine otherwise.
Super soft and the perfect size for our puppy. Washes well too!
I really like this bed carrier, easier transportation of my toy poodle and very comfortable feel too! she’s normally very picky with dog beds 😂
Loving it
My dog loves his little car seat. He’s 10 pounds and just settles in comfortably when we get in the car
Honestly I’m surprised how well these beds worked out. My dogs usually pace and jump around in the car, but with these beds they just sunk into them and slept. I did pad the space between the beds with a pillow so that they could sprawl out if they needed to. And I had the beds set up for a few days in my apartment so they could get used to sleeping in them before they were in the car. Even my cat likes them! I wish the beds were a few inches longer. My dogs at 25 lbs are right on the border of being able to fit into the bed.
Loved this car seat so much I ended up buying a second one. Very plush. My puppy loves it. Perfect size, my dog will not outgrow it. You could fit up to probably a 20 – 25 pound dog no problem. The only thing I don’t love is the color. I could only get white that’s all they had. So for sure I have to cover with a blanket.
My dogs (10 lb papillon and 17 lb Japanese chin) are obsessed with this. We aren’t even using it as a car seat because as soon as I set it down in the house, the papillon jumped in and rolled around, claiming it. And he NEVER likes dog beds! I’m actually considering buying a second so they don’t have to fight over it. It’s incredibly soft and obviously cozy, judging by how they snuggle up in it! Four paws up.
My dog loves this car seat so much. It is really safe to use. When she rides in the car, she likes to lie in it and sleep quietly. It is safe for her to ride in the car and she will not run, and jump around. sometimes my dog gets carsickness, I always take her to travel, a long distance, so this car seat is helps a lot. I often take my dog to the beach. Every time I take her to the beach, my car will become very dirty. With this car seat, she will not move, and jump and this car seat is so easy to clean.
My puppy kept crying and yelping when we took car rides. She would dig and tear up the inside of her soft-sided kennel and pace back in forth. I tried covering her kennel with a towel, but that only made her behavior worse. So I decided to try this seat instead. I thought maybe having her out in the open instead of in a kennel would help. It certainly has made a HUGE difference in the way she behaves in the car. I buckle her in the seat, and within 10 minutes, she’s already sleeping. Wish I bought this earlier because she’s sure to grow out of it within the next month!
Love it! My dog likes to try to get in my lap while I’m driving and even with the past cheap carseats he has had, he has tried to climb to get to my lap. With this one i kept it in the house a couple days so it would smell like us and he could get a feel for it and then we moved it to the car and he loves it! He almost fell asleep as soon as i picked him up and put him in it! It’s really cozy and super fast to put in the car so i’d say it’s pretty transferable. I like it a lot so far. Glad i spent the extra cash and got a quality one! Def recommend. He has lots of room to lay down and its a great height so he can look out the window while laying down. He is about 20 to 22 pounds and the seat itself in the car is sturdy! Doesn’t rock around or anything. Great 😊