Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***y
This is a great basket that is prefect for all of our doggy toys. It is just as described on line.
B***g
The basket is a good size, substantially made and what I’ve been looking for to contain my pup’s collection.
T***y
Nice looking and good quality, if not at least 1/2 way full it can slump over. Smaller than I anticipated but that’s my own fault for not paying attention to the dimensions.
M***y
Soft and durable
K***e
Will buy again
S***e
Great basket! hold all my dog’s toys is super durable. my puppy likes to chew on everything, including this basket, and it’s held up really well. it’s super cute worth the price.
L***o
I love the style and functionality of this dog basket. It’s well made and my dog now knows that’s where his toys end up if he’s looking for something to chew on. Now, if we could only teach him to put them away.
C***o
It comes folded weird so takes a little bit to move into place. Overall great product and super cute!
H***y
Great product!
M***e
Love it, need another one
L***p
It’s a good quality basket and stayed well. It’s been more than a month and the basket still looks great and my dogs knows it’s his property and hides his chew in there with the toys sometimes. 🙂
R***x
Love it! Beautiful and sturdy!
E***y
I got this for my Golden doodle puppy and he thinks it’s a toy. No matter how strong his teeth were during his teething phase, the bin still looks as good as new!
E***s
5 stars
L***e
I really love this bin for holding all my puppies dog toys ! She had even chewed and pulled on it a few times and it has amazing durability ! It hasn’t come undone or frayed at all ! It also matches the gray theme to my room and makes it convenient to grab toys out or store them away. Super cute and always get asked where I found it !
S***d
Came smashed and was a bit hard to shape it, but once done it holds strong
S***y
Great price-quality ratio, my dog s obsessed over it. Although will have to buy a second one ‘cause that one’s smaller than anticipated
M***y
Recommend
C***r
Our Yellow lab loves this toy gag and often carries it around playing with it. So far it has withstood her 2 year old aggressiveness. The fact that it is soft and quiet makes it great when she get rough with it.
B***n
I really like this. Its sturdy and has a nice quality feel.
L***n
I speak on behalf of my dogs, who absolutely love the new container. They find it aesthetically pleasing and enjoy grabbing toys from this.
K***y
Decent quality, very good-looking
A***e
Fits right in the apartment, me and my dog approve it
C***n
Made my life easier, no more toys all over the place
S***n
Good quality
M***h
Turned out to be not the right size for my dog’s bigger toys, but great for smaller ones.
Y***a
I love this basket for all of my fur baby’s toys. He can easily grab his toys out of this basket on his own when he wants to play, when it’s time to clean up I just put all the toys in the basket and it Looks great sitting out in the room and matches the decor. It’s sturdy but still flexible when needed.
R***n
Love it so far
E***n
Very cute and durable. Recommend this product!
L***a
We love the basket for our dog toys. They can reach inside and take what they need.
T***y
Nice
Y***a
Me dog’s obsessed with it. However, I wish it was more sturdy.
F***x
Good for storage
B***e
Looks great, perfect size
B***t
Got it for my pup’s birthday, arrived just in time. Happy with it so far.
A***a
Perfect place to store dog toys. Well-made and plenty of room. Very sturdy and thick.
H***d
I like the decoration style and simplicity this dog toy basket provides. I find it durable and spacious enough for several toys and bones. My dog likes the drag it into the living room and dump the whole thing out. She likes that she can easily move it around. I like that I can have it be in an easily accessed place that doesn’t distract from the rest of the room. I would purchase again.
K***y
My pup got a hold of it right when I unpacked it, he jumped right into it and stayed there curled up. As for the actual purpose of the basket, I’m quite happy with it. All the toys fit, the material feels nice, washes easily. All the seams are done well; no threads are coming out. Also my dog is quite active and often claws at it or plays with it and the basket is still doing good! Gonna buy the same for my cat, and judging by my dog’s first reaction to the basket the cat’s going to use it as a bed lol
E***k
I am so happy with the purchase. The product came just in time before the holidays, and looks just like the picture! Very stylish and simple, would fit into many apartments. The material Is soft and sturdy at the same time, gets into shape easily after unpacking. And it’s washable, doesn’t lose its shape after the washing. The sides aren’t too tall, my dog can easily access her toys. The size is nice and can fit all of the toys, and we have A LOT of them – small and big ones. Recommend this one.
O***y
My pupper gets his toys all over the apartment, making the whole floor a tripping hazard. The problem is over now! I initially bought this just because it looked cute and it fit into my apartment design and intended to use it for storing magazines as I thought my dog was too messy to use it. But who would’ve though he would not only actually use it, but will learn a command to put the toys back in the basket! The walls are study even if the basket is not too full and the material washes easily in the washing machine, takes a while to dry though. Gonna buy second one.