Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome smell
It’s not because the product it might be because I add too much to my machines and I get migraines
Smells good and the scent lasts long.
I love the smell of the combination of spearmint and eucalyptus!
Great product!! The spearmint smells last and last!! My new favorite essential oil
I find this to be a good quality product and the price is very good. The scent lasts a while.
I’m really smitten over this product. This is the bomb. It smells just like Spearmint should. When I smell the diffused spearmint it makes me happy and brings me a lot of joy!
The oil has a great fragrance. I use it in a diffuser.
I honestly love it! This is a great product to be taken internally as well.
Smells great.
Didn’t work as well as I thought it would
If you feel a cold coming on, this is the perfect essential oil — either in a diffuser or put on the bottom of your feet before bed! Love the smell. It is pricey but worth it.
There is some sort of odd fragrance. When you first smell this, it’s OK, but after it’s been warming for a while, there is an off-putting smell.
Product was as described, came quickly. I love oils for everything!
I use it for cleaning.
This is my favorite essential oil. Really works. Arrived as expected.
Sent is very strong and can smell bad if too much is used
This is an amazing essential oil, so many uses.I’m glad I finally caved and bought it, yes the hype is real and legit it’s that great & I definitely will buy again.
Will purchase again.
I love this oil. It smells great to me. It’s not as harsh and intense as peppermint.
The fragrance was not as strong as expected and the smell does not last long – even when using a diffuser.
Good! I am using this oil for headache , muscle pain or for relaxation. It smells great, it’s not too strong of a smell or overwhelming.
This oil makes me feel happy!! I love it!!! I rubber a drop on my wrists and chest.
I’ve used it for years to help with the cold and flu season. I wear a necklace that holds a disc with whatever essential oil I put on it.
My kids go to sleep to the smell of diffused oil. Great price!
The scent is very strong, so I am expecting it will not diminish quickly as some of my other oils have
Very nice scent and taste. I add one drop to a glass bottle of water. Very refreshing!
I use it often for times when I am run down or feel like I may be coming down with a cold but I also use it to give my house a good scent.
It was received in great condition. I love essential oils and look forward to using this one
I feel safer knowing this aroma formula is providing safety for my mom in the nursing home, and the staff loves the scent so they visit more with mom instead of hurrying out.
I use this Oil when it’s Flu season. It really helps, and it’s great. I highly recommend it!
The fragrance came quickly. I opened it and the fragrance was not as strong as others I have used. When used in my diffuser, it was not strong and the fragrance did not last long.
This is my all time favorite essential oil. It is my go to for any ailment. I always keep one in stock year round. I love the smell and love to diffuse it as well. Excellent products!
Great smell. A little goes a long way at filling a room with scent.
Love this, smells wonderful, very relaxing. Great product, great value.
This works great.. we love the smell. When we feel something is coming on, we put this on.
Great product. Fast shipping
Try to use this spearmint oil! I rub it on the outside of my throat and chest after my shower and it really opens me up. It’s magic!
Love the scent for my diffuser at night. It helps me breathe and helps with allergies. I also add a few drops to a water spray bottle to keep insects from coming inside the house.
Really can’t beat these oils. Quality is amazing for the price. I use a lot of oils. I make roller blends, diffuser blends, room sprays, cleaning products, bath blends and these oils have all been great!