Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***d
The kittens love this thing. LOVE it. What more could we ask? Great price, too.
R***e
They love it!
K***a
Great idea, but could be a little stronger.
L***n
The cats like being able to see from inside
H***a
It was pur-fect for my two kitties!!
J***e
Kind of flimsy, but it’s holding up with 2 cats playing inside
A***x
I really really like this cat tunnel, but most of all my kitten plays in it frequently.
W***y
The kitties love it! They look forward to the opening of the catio in the morning ,and then can go out, come in at will while I’m home. It’s the perfect transition!
S***n
it’s pretty awesome.
T***s
This product makes it easy to have my kitten outside with me; so she can run and play safely. Do not leave any pet alone in it though because they would be vulnerable to dogs or other predators. I wish there was a longer version for her to have more room but she can run and move the tunnel with her as she plays.
O***a
The cat loves getting out of doors and using her tunnel.
A***y
This is a favorite for my foster kittens and cats! I love the mesh as it’s easy to see if a kitten has made a mess in there or not.
C***e
This is so awesome! My kittens love this tunnel and play in it everyday! So happy I found it!
V***r
This is a little less sturdy of construction than another I had but it’s doing the trick. My cat loves it. Satisfies his need to be outside while keeping him and wildlife safe. I bought a backup so he would never be without one.
B***n
We have had several tunnels. We have bought two of these because our cats love them so much. Our cats are pretty spoiled but this tunnel is hands down their favorite toy.
K***e
Have 3 kittens that play with it for hours.
N***k
It is small/narrow. My cat has to crouch to get into it and she cannot stand up fully in it.
H***y
I used this tunnel as a doorway to my cats catio, Which was my mistake as my cats tore through it and got out. I guess if there’s a will, there’s a way. This tunnel works perfectly fine for what it’s intended for, a tunnel.
E***h
He loves it – he literally goes in it by himself. This allows him to have some outside time without us having to worry about him jumping over the fence.I would highly recommend.
O***r
My cat loves it and runs in and out, great cat toy.
F***y
My cat is enjoying it. I play with him…he runs around it most of the time…he will learn to go thru it…hahahaha
R***a
Great by itself. Purchased to use with a pet tent but no way to attach it. Came with a mesh connector but doesn’t zip to the tent door. Cats didn’t like being zipped up inside but it was funny watching them trying to find the way out.
P***e
This is one I think I love more than my kitties. 🙂 I get to see the cats while they’re inside. They don’t crazy play in it as much as the other tunnels, but they do like to hang out in it with their toys and keep an eye on what’s going on around them. Quality is great, and the mesh is sturdy enough not to rip.
M***i
My indoor cat really loves being outside with me now… he loves the view.
S***a
My Baby cats play for hours in this tunnel. Great buy!
H***n
This product was perfect. It’s large enough for my plus-size cat to comfortably walk through, too. I don’t know that I would use it as shown by the vendor, simply lying on the ground, however.
L***n
Perfect for my sister’s kitty when she’s outside
I***e
My cat absolutely loves this !!! Unfortunately, it does already have a few scratches but I have now put it open in the yard with a bed inside and he almost never leaves !
N***y
It is very durable.
A***k
Cats love it and use it everyday so now I trip over 3 of these tunnels. They get depressed if I put one away. The very end of the spring wire pokes out eventually, but you can work it back into the fabric. It is a good size. I have a pretty large bombay cat and he fits through the tunnel comfortably. Attach strings for extra fun. My cats really enjoy playing in this
M***a
This item has a sturdy support structure, keeping the tunnel open while my cat rolls around and plays inside it. My cat loves being safe inside, while being able to see outside it. She delights in trying to catch her feather toy through the mesh walls while she is inside the tunnel.
My cats chase one another through the tunnel also. This is their favorite plaything.
E***n
This is my second mesh tunnel. The base camp will fit three, and my cats have had this for over a year and a half (since kittenhood) and still love playing in / on / through / around it, so I got a third tunnel. Note that this is not a replacement, the original is still in use. They have managed to put a little hole in the mesh, but considering the abuse it takes (my cats are not declawed), it’s still in great shape.
G***y
I ordered several of these to extend our cat’s outdoor play area across the yard. It’s fun to watch him make the commute through the tubes! So far they seem rugged enough to hold up to the outdoor weather (and prevent his escape), so I’m very happy with them. My cat absolutely loves his “tunnels”. I have several rough houses. He takes the tunnel route when running around. His favorite activity is to chase the laser light through the tunnel! I’ll definitely order more in the future.