Shipping & delivery
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Currently, we offer shipping across the U.S. only. Packages from our U.S. warehouse are shipped through USPS.
How long does shipping take?
All orders require 1 business day processing time. The estimated delivery time is 1-3 business days.
Do you provide tracking information?
Yes, you will receive an email with your tracking information.
Will my items be sent in one package?
Yes.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of pointnbuy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this product, but more importantly, my cats love it!! I am Buying another so each of my kitties have their own👍
As soon as i bring this box home my cat already knows because she’s gone thru like 3 of them but she likes them so much I just keep getting them for her, great product kitty approved!
Nice quality
Saw this scratcher on someone’s Twitter feed and had to get one. My cats love it. I add catnip to it periodically and they love it even more. My one cat gets sad when the other cat takes a turn! Not just another unused cat purchase.
Our kitties love these scratching pad beds, they use them all the time. Very durable and made well, they stand up to our kitties. They are nice and large, they love to scratch on them, then, take a nap. We have 4 kitties and they are big kitties and they love to stretch out in these. We highly recommend these to anyone who has cats, they will love them!
Looking fine
The moment I took this out of the box, my cats loved it. Not a day goes by (and it’s been about two months) that they don’t use it. One cat sleeps on it most of the day. They’ve definitely scratched it up and I’ve had to vacuum up little cardboard pieces but I really think that’s to be expected. I will purchase another one at some point.
Awesome Kitty approved.As always as long as the babies are happy and love it. It’s worth every penny. Very sturdy and well made.
The design is unusual, good quality
This is SAVING our carpet! We have a cat who specifically enjoys ripping our carpet up on the corners of our doors. We put this half out and half in our bedroom and our cat loves it. We are thankful to have a way for her to get her scratching fix without ruining our carpet!
Scratching all day and night
Awesome
I have multiple scratching items and this is the one he scratches most often. I have more than one in the house. I wish it was wider (like our doormat) and that it was sturdier.
Fantastic product for the price!
It is a high quality product and easy to build. My cat loves it so much! Great!
Need a second one, works well
Very good product. High density cardboard means my cat loves to sharpen his claws even more than on other scratching boards. Good value for money.
5 out of 5
It’s a bit small for my cat to lounge around but great otherwise!
Straight away my baby girl started using it brilliant.
Because I had purchased another scratching toy, I left this one in the plastic with plans to open when the other was over used. However, one of my cats found it and scratched at it until he got it open. Clearly he likes it, and I do too.
She has been in this box sleeping and scratching all day.
Works great
I have 4 cats and they are fighting over this. They like to sleep in it. One cat takes it over, and the other cat waits until they get up to snatch it back. All 4 of my cats want to sleep in it. It did it to save my furniture and it is working!
My cats love it
These are a life saver for my furniture. I have 3 cats and they love these scratchers. One of the best things I’ve ever bought.
My sofa is safe now!
For some reason my cats like to just lay on this. I understand the scratching aspect, which this serves perfectly. But for some reason I don’t quite understand my cats like to lounge on these pieces of cardboard for hours. Perhaps its insulation from the ground. In any case, these cardboards have stood up well to frequently scratches and a lot of sitting.
My cat and I are happy
Just the right size for my cat
My babies like to lay on the scratcher when not scratching and the shape is perfect for lounging. When I sprinkle a bit of the catnip on it, they go crazy. I need to order several more so then they will all be content kitties.
I have 7 indoor cats (ages 6 months to 7 1/2 years) and they all love to scratch. The traditional cardboard scratchers all seem to shred rather quickly and there is a mess of cardboard pieces all over the house. I waited to write this review so I could see how long this particular scratcher lasted. Over a month later, it is still in one piece and looks almost new even though it has been used by all of my cats several times a day. I have even seen two of the younger ones using it together.
I was surprised how fast my 6-month old kitty took to this. She loves it and I may buy it again. But before I do that, I’ll have to look around to see if there’s anything else that doesn’t get messy this fast. Not sure whether it’s ok for a cat scratcher to do this only after a few weeks, but it produces quite a few of little pieces of cardboard around the scratcher. Then some of that gets in the paws and is tracked around my home. I’ll try putting into a plastic container but that’s not going to be a good look. At the same time, a litter box isn’t a good look either, so maybe they could live next to each other. The most important thing to say here is, it does what it’s intended to do. My kitty really likes it and uses it a lot.
I ordered these to give my cats something to claw on as temporary measure to protect the woodwork in my new house. I have 5 indoor cats and they all love these! They took to them right away and have pretty much stopped trying to claw my doorframes and my stairway.Sometimes I’ll even find them napping on them.The catnip was an added bonus to get there attention in the beginning, but they use them all the time now.
First off, I do not agree with the process or procedure of declawing cats. But I do also understand that there are emergency situations that can arise. Three of my cats or front declawed but they still have their back clause. They are all adoptions. The newest cat is about two years old and he has all his calls and I am not willing to remove them so we train him to use his scratching post and his scratching pad’s. He is extremely intelligent and has not scratched on anything that he is not allowed to. as soon as I laid this down he was already on it and scratching and loving it. He will scratch on it and then look at us waiting for us to tell him that he did a good job. And that is all it takes for him to be happy and is very well trained.